Privacy Policy

1. Who We Are

Fly Liquid Lab is a full-service digital agency providing website design, SEO, digital marketing, mobile app development, and AI/ML services to clients worldwide. We operate primarily in emerging markets including Brazil, Portugal, Suriname, and the Caribbean.

For questions about this Privacy Policy contact us at: support@flyliquidlab.com

2. Information We Collect

Information You Provide Directly

When you interact with us through our contact form, email, phone, or project intake process we may collect:

• Your full name and job title
• Email address and phone number
• Company name and website URL
• Project details, goals, and budget information you share with us
• Payment and billing information (processed securely via third-party payment processors)
• Communications you send to us by email, WhatsApp, or contact form

Information Collected Automatically

When you visit our website we automatically collect certain technical data through cookies and analytics tools:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation path
• Referring website or search query that brought you to our site
• Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• Delivering our services — to complete the web design, SEO, marketing, or development work you have engaged us for
• Communication — to respond to your inquiries, provide project updates, and send relevant account information
• Business administration — invoicing, contracting, and maintaining client records
• Website improvement — analyzing how visitors use our site to improve content and user experience
• Marketing communications — with your consent, sending relevant updates about our services
• Legal compliance — meeting our obligations under applicable law and enforcing our agreements

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing (GDPR / LGPD)

For individuals in the EU, Portugal, or Brazil, we process your personal data on the following legal bases:

• Contract performance — processing necessary to deliver services you have contracted with us
• Legitimate interests — operating and improving our business and communicating with prospective clients
• Consent — for marketing communications and non-essential cookies, which you can withdraw at any time
• Legal obligation — where we are required to process data to comply with applicable law

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyze usage. The types of cookies we use:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies — used to track advertising effectiveness (only with your consent)
• Live chat cookies — from Tawk.to, our customer support chat provider

6. Sharing Your Information

We share personal data only with trusted parties necessary to deliver our services:

• Service providers — hosting companies, email platforms, payment processors, and analytics providers
• Professional advisors — legal counsel, accountants, or auditors where necessary
• Law enforcement — where required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition, or sale of business assets

7. International Data Transfers

Fly Liquid Lab operates globally and may transfer personal data across borders. Where such transfers occur outside the EEA or Brazil, we ensure appropriate safeguards are in place including Standard Contractual Clauses or equivalent mechanisms under applicable law.

8. Data Retention

We retain personal data only as long as necessary:

• Client project data — retained for 7 years after project completion
• Marketing communications data — retained until you unsubscribe or withdraw consent
• Website analytics data — retained for 26 months
• Support communications — retained for 3 years

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Restriction — request that we limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdrawal of consent — withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at support@flyliquidlab.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

If you believe your data may have been compromised, contact us immediately at support@flyliquidlab.com.

11. Anti-Money Laundering & Fraud Prevention

Fly Liquid Lab is committed to operating as a legitimate, transparent, and fully compliant business. We take our obligations under applicable anti-money laundering (AML) laws and counter-terrorism financing (CTF) regulations seriously across all jurisdictions we operate in — including Brazil (Lei n° 9.613/98), Portugal and the EU (EU AML Directives), and Suriname.

Our Commitments

• Know Your Client (KYC) — We reserve the right to verify the identity of clients and legitimacy of their business before entering a service agreement or processing payments above certain thresholds
• Legitimate payment channels only — We accept payments exclusively through verifiable, traceable channels: bank transfer, credit/debit card via licensed processors, or regulated digital payment platforms. We do not accept cash, cryptocurrency, or informal payment arrangements
• No facilitation of illicit activity — Fly Liquid Lab will not knowingly provide services that facilitate money laundering, tax evasion, fraud, terrorism financing, sanctions violations, or any other illegal activity
• Transaction monitoring — Unusual or suspicious payment patterns may be flagged, investigated, and if necessary reported to appropriate authorities
• Sanctions compliance — We screen clients and transactions against applicable sanctions lists including OFAC (US), the EU, the UN, and local regulatory bodies
• Record keeping — We maintain records of client identification and transaction data for the periods required by applicable AML law

Reporting Suspicious Activity

If you believe Fly Liquid Lab's services are being used to facilitate financial crime, contact us immediately at support@flyliquidlab.com. All reports are treated confidentially and investigated seriously.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. If we become aware we have inadvertently collected data from a child under 16, we will delete it promptly.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns and will respond to all requests within 30 days.